Who is drifting away

Everyone here is measured against their own rhythm rather than a flat cut-off, so a six-week regular now at ten weeks shows up ahead of somebody who only ever came twice a year.

Slipping away

133

Nobody has done anything about them yet

On the table

$172,746.48

What those clients have spent here over the years

Waiting to hear back

Written to, and the six weeks are still running

Came back

14%

48 of 333 messages that have had time to land

Daniela Halvorsen

14 visits · $3,474.81 over the years · usually Robin

out of a hundred, and every point is a line below

The sage end is 13 points of reasons not to worry, already taken off.

Past their own rhythm+45119 days since the last visit. Daniela usually comes every 28.
Spending less+12The last three tickets averaged $180, down from $302.
Months, not weeks+9Nobody has seen Daniela since May 16.
And lives round the corner+6Redmond is 10 miles away. Whatever is keeping them out of the chair, it is not the drive.
A long relationship-614 visits over a year.
Points on the table-7Daniela is holding 1,304 points that have never been spent — a reason to ring, and a reason to come.

Daniela has not opted in to email or texts

Which leaves the telephone. The number is on the record.

Open Daniela’s record

Win back, or let go

127

Past three times their own gap. A phone call at this distance reads as desperate — this is where a written offer earns its keep, and where letting someone go is a legitimate answer.